Comments on: Clients are your most powerful marketers: The AA vs Qatar Airways http://www.artisanmc.co.uk/2009/06/17/663/ Artisan Marketing Communications offers clients PR and marketing communications advice, practical support and implementation. Tue, 04 May 2010 07:11:01 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: RobArtisan http://www.artisanmc.co.uk/2009/06/17/663/comment-page-1/#comment-34855 RobArtisan Fri, 12 Feb 2010 16:33:34 +0000 http://www.artisanmc.co.uk/?p=663#comment-34855 It took a year to get a $100 cheque to ocver inconvenience for losing my bags and that took a lot of pushing the customer service - my first letter was ignored, so I feel I have been quite restrained considering the effort it took to resolve this. It took a year to get a $100 cheque to ocver inconvenience for losing my bags and that took a lot of pushing the customer service – my first letter was ignored, so I feel I have been quite restrained considering the effort it took to resolve this.

]]> By: Michael S. http://www.artisanmc.co.uk/2009/06/17/663/comment-page-1/#comment-7048 Michael S. Fri, 19 Jun 2009 14:24:01 +0000 http://www.artisanmc.co.uk/?p=663#comment-7048 Rob, I was wondering when I would hear from you. Upon seeing your tweet, I immediately followed you in hopes of getting you a private message. Unfortunately, you didn't reciprocate (a Twitter requirement for a DM), and have resorted to other avenues. I would like to help you, just as I wanted to when you sent your tweet. In the future, if you wish to use Twitter to voice concerns (which I agree is a good thing to do), please follow the company back if they are proactive enough to follow you. You'll get a far more proactive response from companies (or should). Please send me a letter (or copy of what you sent to QR previously) and I will do all I can to ensure it is properly handled. I regret you had such problems when flying with us. I'd very much like to help. Brgds. Michael S. Manager-Digital Marketing Rob, I was wondering when I would hear from you. Upon seeing your tweet, I immediately followed you in hopes of getting you a private message. Unfortunately, you didn’t reciprocate (a Twitter requirement for a DM), and have resorted to other avenues. I would like to help you, just as I wanted to when you sent your tweet. In the future, if you wish to use Twitter to voice concerns (which I agree is a good thing to do), please follow the company back if they are proactive enough to follow you. You’ll get a far more proactive response from companies (or should).

Please send me a letter (or copy of what you sent to QR previously) and I will do all I can to ensure it is properly handled. I regret you had such problems when flying with us. I’d very much like to help.

Brgds. Michael S.
Manager-Digital Marketing

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