The issue of who owns social media and how it is best applied is still being grappled with by larger enterprises.  So the SAScon debate on social media on this issues was particularly interesting.

The panel was:

Will McInnes of Nixon McInnes

Phil Jones of Brother UK

Neil Hardy of Co-Operative Travel

Ivan Croxford of BT

And Malcom Coles

I will start with a Phil Jones quote: “Social media is B2me.”

Will McInnes followed with “sustained conversation is expected with social media.”

Quite simple pronouncements, yet many big enterprises get it wrong, perhaps it is years of pushing through messages through mass media channels and not having to interact as much on a one to one basis in their marketing:  Sainsbury’s being one possible example of how difficult larger businesses fail to grasp this.

Maybe smaller concerns are more geared at establishing a one-to-one relationship.

On the question of who owns social media and how it should be applied, well, there was a multitude of answers.

I was surprised, not that I should have I suppose, that customer services was a strong candidate for ownership (as Ivan Croxford pointed out at BT customer services had embrassed social media).

My vested interests said PR.  It could be marketing as well.   But it really depends on the application.

Neil Hardy looks on Twitter as a helpline for instance.  The conclusion surely is that it it is a versatile instrument and will be used as best fits purpose?

Phil Jones again: “Social media should be integrated, should engage and lead to “marriage.”  I agree.

Malcolm Coles: “Social media helps engagement with customers that do not use current channels.”   In this alone is must be seen as essential.

What came out of the debate was a recognition – as you would expect – that social media has to be applied and that its exact role is still developing.

I will leave the last word to Malcolm Coles about the need to experiment to find out social media can be best applied: “Getting it wrong is not a disaster.”

Wednesday was the inaugural get together of SAScon – a social media and SEO conference.

I should say the online search conference for highlighting the strength and ability and energy of the northern digital scene.

When conceived there must have been a few worries – even if not admitted now – about how much support it would receive. The organisers needn’t have worried.

As you can see from the above image it was a  packed house: some 160 attendees with speakers from across the UK and Europe came to the Bridgewater Hall in the centre of Manchester.

There were essentially two streams of seminars / panel talks: the more technical SEO and social media.  I stuck with my prime interest in social media.

I will discuss in future posts the points of some of the talks I attended.  But for now I want to make a couple of points about why I attended:

First, besides continuing my social media education, there was ample opportunity to network.

However, more impotantly in many respects – and I suspect for many attendees – it was a chance to make a statement about the strength and potential of the online community in the North West to deliver: you don’t have to go to London to have access to top digital suppliers.

By attending, digital and non-digital, be it PR or marketing, those that lent their support by simply taking out a day from busy schedules to come along made that exact statement.

Lewis Webster runs Little Orchard, a video production agency that supplies content for the digital world.

Little Orchard counts many PR and digital agencies amongst its clients as well as companies of the size of Linden Homes.

Lewis himself has worked for MEN Media, and Jack Morton Communications on the Nokia and Vodaphone accounts.

As you might have seen I have been talking at length below about the DMEX placements for digital professionals in the North West, so it might not be a shock that I would investigate the power of video as a PR and SEO tool with Lewis.

Audio Interview links

First we started on the characteristics of video and moved onto content – what makes it invaluable?

You might be surprised that video is a fantastic SEO tool, not only through meta data but also through the recognition of verbal content ( a very recent development for YouTube ): Listen here

I had to do this, if only to use the image.

(Unfortunately I do not have the skills to airbrush myself – never mind).

The election will be almost upon us and as sure as summer used to herald the thwack of willow on hippy or crusty, the election will have that most weary of images: senior politicians pointing up at unconvincing posters, surrounded by photographers clicking away as though the public could not wait to read about it next day in the papers.

There are exceptions.  Saatchi and Saatchi’s Labour Isn’t Working had a touch of genius and was devastatingly effective.

But even I hoped this specimen might have dampened enthusiasm for the thrusting billboard campaign, I am disappointed:

I prefer:

Back to the serious point after these cheap jibes.  The conversations online are affecting the effectiveness of the traditional billboard.  This can be seen no more clearly than with my www.davidcameron.com

Within the time it takes to make a spoof, a campaign in “the real world” can be derided and scuppered, indeed work against the party in question.

Suddenly communications are more integrated and multi-channel than some imagined.

I expect when a political commentator asks will the election be fought online the answer from the “expert” should be it will be fought everywhere, and especially online.

Artisan will be giving a talk about blogging at Manchester Business Breakfast Club this Friday.

It’s just an introduction so businesses can understand what blogging is all about and judge if it will be of help to their enterprises.

Manchester Business Breakfast Club is all about networking, members helping members to grow their businesses through referrals, advice and sometimes direct supplier relationships.

The club has 35-40 members and about 25 attend at any one meeting.  The club is always looking for new members, including:

Architects

Recruitment professionals

Arts venues

Surveyors

Couriers

Hotels

Leisure (although we have a football club, none other than Wigan)

If you are interested in coming along please leave a message or e-mail.

I was just seeing what would come up for some keywords on Google and tried Manchester PR.

I was looking over the statistics this morning and there is no doubt the term is a much coveted, but how much would you pay for it?

The Manchester PR domain is up for the taking to the highest bidder (until the 17th August) with a reserve of £5,000.

Is that reasonable value, a bargain perhaps?  Strange how it has come to the market after all this time.

Heresy!

But there are a few points to back up search a wicked assertion. But it could be that I am being difficult.  And I am doing this without reverting to the boring “140 words is too short.”  Let’s see:

Intonation – Have you been misunderstood, got in trouble because the recipient of an e-mail could not detect the tone / irony / humour of a message?

Well Twitter can be just as bad – be careful!

Comments – a few months ago if you put my name or company name in a Google search you got lots of testimonials, references, blog posts, referrals to blog posts.  Wonderful!

Now I get comments, some blog, many Twitter.  So now every tweet I have to be careful in case it is a prospect researching me.

Just think a prospect looks for me on Google and I come up with some banter that makes me look rude without the context or a prattle on about Man City and it is a rag reading it, no offence.

And all that hard work building an online profile is being replaced by my inane prattling.

Mixing business and personal – If you have one account that tries to combine all facets of your personality and interests it might not really work all the time.

Of course I could make a business connection while talking cricket or football, but equally I might appear dull and irrelevant to followers (especially in the US for the above) that want to know what I am doing PR wise.  It’s hard to please more than one audience.

Multiple accounts might be the best way forward.

Tantrums - You are really annoyed and Twitter is there inviting you to lay the dirt on your employer / employee / shop you have been going for years / business associate and so on.  You update and calm down but its already there: time to back peddle / repair damage / hope no-one really noticed.

I was close today, glad I didn’t tweet in a moment of frustration.

Alcohol – I was at the Chorlton Beer Festival and had my iPhone and so Twitterfon was within easy reach.  Luckily only a misspelling resulted.

The BBC has published an interesting article about a company offering Twitter “followers.”

The “followers” can be bought in batches of 1,000, with 100,000 being the biggest amount available.

All have opted in to be a “follower,” so is it a problem?  All are profiled and those located closest can be prioritised, so it is targeted to some degree.

uSocial, which offers a paid service, estimates that everyone that follows is worth about 10 cents (Australian I believe) a month to a client.

I think even so big companies, indeed anyone that employs such as service, are missing the point of social networking: interaction.

Hard sell or just selling is not social media although there can be a place, from time to time, to sell.

I am sure that if up to 100,000 “followers” can be bought at a reasonably low price then a Twitter campaign could generate good returns on the investment.

E-mail was used in a similar way and I remember a claim in one magazine that as many as 10% of recipients became clients in its early days (mid 90s).  I am not sure I believe that ever really happened unless it was one heck of an offer to a really well researched target group.

Gone are the days when e-mail was ever thought of so highly.  Yet the humble telephone can be highly productive for sales and it is about interaction and conversation.

Yes buying “followers” will work for some, but it is going to become a jaded way to communicate if you only talk and don’t listen.

It never fails to surprise when a big concern like Habitat makes a mess of their social media.

Well maybe a story like this probably was bound to happen at some point soon – somehow some big corporates don’t have a feel for it -  but I am still shocked at how blatantly deceptive and poorly thought out this was.

Habitat are facing the ire of many Twitter folk at the moment after using hash tags inappropriately to drive traffic to a sales offer.  The fact that some hash tags were about the recent events in Iran did not help.

The thing about social media is that is gives the small guy a voice.  And many users see themselves as social media Robin Hoods: you cannot throw your corporate weight around or throw a big budget to get a result – you play by the same rules as everyone else.

Really, social media follows many of the same etiquette as face to face networking and other human interactions, so common sense, manners and a bit of thinking come in handy.  Three simple rules to start:

No hard sales – nothing turns people off you as being sold to, especially if they did not ask to be the centre of a sales talk

Be honest – try to fool people on social media sites and you set yourself up for a backlash

Listen and contribute as much as you speak and take, if not more – giver’s gain

Habitat say they are “sorry” and that this particular use of hash tags was “absolutely not authorised.“  Good so far, but as Habitat declined to name those responsible – in-house or agency – means that this will go on for a little longer than necessary.

Let’s be honest though, how many people enjoy something as big as Habitat messing up?

I don’t need to say how important bloggers are in modern communications, but if you have any doubts I picked up the following stats from the Future Buzz blog:

• 133,000,000 – number of blogs indexed by Technorati since 2002
• 346,000,000 – number of people globally who read blogs (comScore March 2008)
• 900,000 – average number of blog posts in a 24 hour period (seems a bit low)
• 77% – percentage of active Internet users who read blogs

This naturally presents a golden opportunity to convey your message.  And if you have a very sector specific target audience there is bound to be a multitude of blogs that will cover the topic.

Yet, I still hear of companies and agencies that go about pitching the wrong way.

It is certainly harder to pitch to a blogger than a journalist (although there can be a correlation).

The media needs stories.  The media relies on PRs to supply those stories / interviewees on a regular basis, it has a continuous appetite.   A relationship with a journalist is very helpful but not essential for getting your release or article published.

A blogger does not need a PRs’ stories, of course they need material but that can come from a number of sources.  A blogger might post every day, week, month – there is not the same pressure generally to deliver content.  Gaining coverage with a blogger relies far more on relationships.

It is a different dynamic: a journalist is paid to generate content for an organisation, a blogger tends to be working for him or herself, often for nothing, and they can relate to their blog in a very personal way.

(With way over 100 million blogs these observations can be nothing but generalisations, there are bound to be exceptions but I think they are rough guidelines nevertheless).

For me the key difference is that I can pitch to a media channel whether I have or not in the past worked with them, it is not too important if I have a good idea or subject – I would not do the same with a blogger.

The key, I believe, to taping into the blogosphere is spending the time to develop relationships, learn about individual blogs.

Use Twitter to initiate a conversation.  Better still if your client has a blog leave (relevant insightful) comments on the target blog.  It will help show you have some knowledge of social media, which will help gain acceptance, it will show interest and it might make the blogger feel that they are obliged to reciprocate.  It is a first step in the pitching process.

So, for me, it is the conversation before that really counts.  Of course you might contact them directly and succeed with a brazen salesy press release, but you might be deleted as spam more likely.

And remember, if you have developed a reputation though social media or indeed traditional media then you might find that you are pulling in interest from bloggers.

This all takes time and that is where it goes wrong: PRs and clients don’t often have the luxury of time.

Please note

I have just upgraded my blog and there were a few issues with plug-ins, so I have (hopefully) reset the comments, which had requested a Wordpress account to leave a message.

I would be appreciate if you did leave a comment to see if it is working and if not please drop me an e-mail rob@artisanmc.co.uk