Artisan has been featured in Hotel Business magazine this week on the subject of using PR to full effect with the upcoming Jubilee and Olympics.
The following gives an introduction into how hotels and indeed other types of leisure businesses, possibly outside these industries, can use this double whammy to raise their profiles:
2012 will see the United Kingdom host two events that will attract the attention of the world’s media: The Olympics and the Jubilee.
While the Olympics is, with the World Cup, an unrivalled spectacle, the Jubilee offers something that is quite different to anything the rest of the world can offer.
The Jubilee meets the weary truism of marketers, it possesses a unique selling point: The Royal Family. Nowhere else has a royal family that intrigues, interests and commands the following that our Royal Family does.
Both events combined offer a double opportunity for hotels to market themselves to not only the influx of visitors from abroad, but also those that will follow after, inspired by these monumental happenings and are again reminded of a country with a very rich history and culture. And let’s not forget home grown tourists.
But how does a hotel capitalise on this PR wise?
The newspapers will be inundated with connections to both events, some interesting, many fatuous and obscure.
Journalists are well known for sifting through information to get to the best material that they can use, what is discarded (should it be printed) would make paper mountains to rival The Alps in size.
So my first piece of advice, taking it just for now that there has been planning of events and offers and deals possibly based on past experience of what delivers, is to hire a PR professional for working with the traditional press.
If you are interested in local newspapers, lifestyle, travel and other trade magazines, radio and TV, nationals it is prudent to raise a budget and find a brilliant PR.
I would say that wouldn’t I?
Yes I would, for the experience of knowing what makes a story and then pitching it in to the right contacts is a real skill.
Some non-media people can be very good amateur PRs, but do you really know what makes a good story? If you don’t it could be a false economy to do it yourself. You might learn the PR trade, but the time it takes to learn and the mistakes made cost be costly.
Remember a piece in the travel supplement of a national could be worth thousands and can drive considerable traffic – can you really achieve that for your business?
So select a good PR, meet a few based on recommendations from trusted contacts that have experience and ideas. Then ask yourself can you build a working relationship with them? And perhaps most importantly, are they motivated to work with you?
The best PR in the world is a liability if they are not committed to your success.
The PR should prompt you in identifying stories that have interesting angles that will stand out.
To give an idea of the sort of stories that make headlines, Max Clifford Associates ran a story tying Pimlico Plumbers with the London Marathon when employee Pierre Jean “Buster” Martin, ran, or rather walked, in the race at the age of 100 or so he claimed – he could have been 97!
This got national media coverage including some juicy coverage on the BBC News as well as in the international media.
While your hotel might not have someone that ran in the 1948 Olympics on the staff, you never know connections or stories you could come up with. Do your research, with your PR, as you never know. Less ambitious stories can also bring results.
Hoteliers should approach social media, perhaps with professional guidance, and aim to make a mark.
Twitter, yes, blogging, could be good to build a following talking about how you will prepare for the big events, what the hotel is running and how it turns out – in effect your own online newspaper. Also consider embedding videos, which can be used for online search engine purposes as well as illustrative ones.
With all the above you will need time and dedication and discipline to make it work – it is time intensive, so make sure you have the resources in place.
It looks awful and amateurish to start blogging with gusto and then for there to be a cessation of activity. It also looks as though you have given up your activity for The Olympics and Jubliee.
A lesser-known social media channel that should be considered is Foursquare.
Foursquare is an ideal tool because users tell their followers, often pulling through to Twitter and LinkedIn, where they have been and sometimes what they think of the venue.
It is like leaving an online calling card and then letting your friends and contacts where you have visited.
The value of Foursquare is that you can build rewards as part of acknowledging a visit – so if you visit enough times you will gain higher levels of status. So if you gain a more junior status such as mayor you might give away a night at your Jubilee dinner event for instance as a reward.
This is just a starting point for using PR; there are plenty of marketing initiatives you can run as well.
One piece of advice that can be acted upon now is to act now. Summer might seem a long way away but it is not.
To find a PR, to build up a relationship with your supplier and to plan the campaign and deliver it are not things that can be turned around in two weeks.